Frequently Asked Questions
This isn’t a service we offer. In our experience, the best possible outcome for our clients comes when products are ordered and installed through Schammerhorn. There are so many details that go into window treatments and we want the best possible product, fit, installation, and experience for everyone involved.
Installation times vary by project size and product selection. We’ll give you the estimated time frame for your project when we schedule installation so you can plan accordingly.
We don’t require you to be at home for the entirety of the install. However, in our experience, it’s best to have someone familiar with the project on-site. They can let our installers into your home and answer any questions that might arise. When they’re finished, our installer can walk you through how to operate your new window treatments and answer any questions you might have. This is especially helpful for motorized/automated window treatments!
Yes! We allow consumers to purchase products from us and do their own installations. Shutters, draperies and most of our motorized products are excluded from this service.
Important: Please be advised that customer installations don’t necessarily void a manufacturer warranty if installed properly; however, products that aren’t installed by Schammerhorn are not covered by Schammerhorn’s 1-Year Warranty and are required to be returned to store for inspection for any/all warranty and/or defect/manufacturing claims.
Schammerhorn and its Manufacturers take no liability for product defects caused by incorrect installation.
Frequently Asked Questions
More often than not… we do! Bring in your broken shade or part and we’ll work to repair or replace your product or part. We restring blinds and cellular/honeycomb shades, lengthen cords, replace tilt gears or broken wands, and more! If your shade is too big for you to take down on your own – give us a call. We’ll schedule a time to come out and either repair on-site or take the window treatment back to our shop to get that much-needed TLC. Lead times for repairs can vary so be prepared to temporarily cover your window in the meantime!
We carry a range of parts. If you’re in need of something specific, bring us all of the pieces of the broken part or product and we’ll see what we can do for you. Please know we don’t have access to parts for entry-level products sold by Amazon, Walmart, etc. Those products are typically priced to be replaced when broken rather than to be repaired and component parts aren’t available for purchase.
We repair nearly everything we can with the exception of entry-level products sold by Amazon, Walmart, etc. Those products are typically priced to be replaced when broken rather than to be repaired and component parts aren’t available for purchase.
We certainly can! Our goal is to make repairs quick and easy for all of our customers. If we can, we always prefer to repair on-site during our first visit to your home or business. However, there are times when due to part availability or the complexity of the repair, we have to take them back to our shop or send them to the factory to complete the repair and return when finished to install your blind. Lead times for repairs can vary so be prepared to temporarily cover your window in the meantime if necessary!
We repair nearly everything — even if we didn’t originally sell you the blind, shade, etc. The only exception is entry-level products sold by Amazon, Walmart, etc. Those products are typically priced to be replaced when broken rather than to be repaired and component parts aren’t available for purchase.